Shipping Policy
At Prathusaswe are committed to delivering your orders quickly, safely, and affordably. Please read our shipping policy carefully to understand how we process and deliver your purchases.
1. Order Processing
- All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).
- You will receive an email and/or SMS confirmation with your order details once your purchase has been placed successfully.
- Once shipped, we will share tracking details so you can monitor your order status.
2. Shipping Coverage
- We currently ship across India.
- If your location is not serviceable by our courier partners, we will contact you to arrange an alternative solution.
3. Shipping Charges
- Standard Shipping: Free shipping on all orders above ₹999.
- A flat shipping fee of ₹50 may apply for orders below ₹999.
- Any promotional offers or free shipping coupons will be applied automatically at checkout.
4. Estimated Delivery Time
- Orders are typically delivered within 3–7 business days depending on your location.
- Metro cities: 3–4 days
- Non-metro cities & rural areas: 5–7 days
- Please note: Delivery times may vary due to courier delays, weather conditions, or unforeseen circumstances.
5. Order Tracking
- Once your order is shipped, a tracking ID and link will be sent to your registered email and mobile number.
- You can track your order in real time until it reaches your doorstep.
6. Delays & Exceptions
- In rare cases, delays may occur due to unforeseen events such as courier issues, natural calamities, strikes, or government restrictions.
- If your order is delayed significantly, our team will inform you promptly via email or phone.
7. Wrong Address / Failed Delivery
- Please ensure you provide the correct shipping address and contact details at the time of checkout.
- If a delivery attempt fails due to an incorrect address or unavailability of the recipient, re-delivery charges (if applicable) will be borne by the customer.
5. Damaged or Missing Items
- If you receive a damaged package or missing items, please contact us within 48 hours of delivery with your order details and pictures.
- We will arrange a replacement or initiate a suitable resolution.
