Frequently Asked Questions
1. Ordering & Payments
1. How do I place an order?
You can place an order by adding items to your cart and proceeding to checkout.
2. What payment methods do you accept?
We accept Credit/Debit cards, UPI, Wallets, Net Banking, and Cash on Delivery (COD).
3. Is Cash on Delivery available?
Yes, COD is available in selected pin codes.
4. Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours of placement.
5. Do you offer gift wrapping?
Yes, gift wrapping can be selected during checkout for an additional charge.
2. Shipping & Delivery
6. What are your shipping charges?
Shipping is free for orders above ₹999. A standard fee applies otherwise.
7. How long does delivery take?
Standard delivery takes 3-7 business days based on your location.
8. Do you ship internationally?
Currently, we only ship within India.
9. How can I track my order?
Once shipped, a tracking link will be emailed and SMSed to you.
10. What if my order is delayed?
You can contact our support if the delay exceeds the estimated delivery window.
3. Products & Sizes
11. How do I choose the right size for my baby?
Refer to our detailed size guide available on each product page.
12. Are your clothes pre-shrunk?
Yes, our baby clothes are pre-shrunk to minimize post-wash changes.
13. Are your fabrics safe for newborns?
Absolutely. We use certified organic and baby-safe fabrics.
14. What if the size doesn’t fit?
You can return or exchange items as per our return policy.
15. Do colors fade after washing?
Our garments are colorfast but we recommend washing with mild detergents.
4. Returns & Refunds
16. What is your return policy?
You can return products within 7 days if unused and in original packaging.
17. How do I request a return?
Contact us via email or WhatsApp with your order ID and reason for return.
18. Who pays for return shipping?
Customers cover return shipping unless the product is defective or incorrect.
19. When will I get my refund?
Refunds are processed within 5–7 business days after we receive your return.
20. Can I exchange instead of returning?
Currently, we process exchanges through return + reordering.
5. Account & Security
21. Is it necessary to create an account to place an order?
No, you can checkout as a guest, but an account offers better tracking and support.
22. How do I reset my password?
Use the “Forgot Password” link on the login page to reset your password.
23. Is my payment information secure?
Yes, we use encrypted and PCI-compliant payment gateways.
24. How can I view my past orders?
Log in to your account dashboard and go to the 'My Orders' section.
25. Can I update my shipping address?
Yes, before shipment. Contact us or update it in your account settings.
6. Offers & Promotions
26. How can I apply a discount code?
Enter your code in the promo field during checkout before payment.
27. Can I use more than one discount code?
Only one code can be used per order unless specified otherwise.
28. Do you have a referral program?
Yes! You can refer friends and earn credits once they place an order.
29. How do I know about upcoming sales?
Subscribe to our newsletter or follow us on social media for updates.
30. Are there special offers for new customers?
Yes, new customers often get welcome discounts or coupons.
7. Product Care & Materials
31. How do I wash baby clothes?
Wash with cold water and mild baby detergent. Avoid harsh chemicals.
32. Are your clothes machine washable?
Yes, all our baby clothes are machine washable.
33. Do you use organic materials?
Yes, many of our clothes use GOTS-certified organic cotton.
34. Are your prints safe for babies?
Yes, we use non-toxic, baby-safe dyes and printing techniques.
35. Do your clothes shrink after washing?
Minimal shrinkage may occur; we pre-shrink our garments where possible.
8. Miscellaneous
36. Do you sell gift cards?
Yes, you can purchase digital gift cards from our store.
37. How do I contact customer service?
You can email support@yourdomain.com or WhatsApp us for help.
38. Where are you based?
We are based in India and ship pan-India from our fulfillment centers.
39. Do you have physical stores?
Currently, we are an online-only store.
40. Can I request a custom design?
We do offer limited customization options. Contact support for availability.
